Lead/Manufacturing Consultant

Jon Jaggers

Jon is a seasoned operations consultant, specializing in optimizing organizational capabilities through implementing process systems, application of lean techniques, and developing strategic plans. He has twenty plus years of operational management experience with several Fortune 500 companies. He has been a Lead Consultant for SBDC for the last five years.

Jon utilizes a methodical approach in developing organizational capabilities through strategic planning, tactical initiatives, and operational accountability. He is a certified in lean operational techniques, that when applied drive process excellence while delivering superb customer value. He assists clients in applying metrics to measure and improve key performance indicators.

His focus is on small to medium size company’s strategic and tactical plan development and execution. He has had the opportunity over the last five years to consult with numerous companies that have financially grown and prospered.

Jon has a BA in Business Administration and an MBA in Organizational Leadership from Ashford University. He was awarded State SBDC Consultant of the Year in 2015 for his contribution to his clients for economic development.

Human Resources

Courtney Berg

Business humorist Courtney Berg turns typical HR and management issues into fun learning experiences. She draws from her years of human resources and operations management experience to bring boring employment concepts to life. Courtney has built HR departments from the ground up and has experience from front line supervision to vice president in both HR and operations in a variety of industries. Her goal is to bring her knowledge and experience to business owners, making management easier for them.Courtney is a certified Senior Professional in Human Resources (SPHR). In December 2008, Courtney was featured in a “How To Conduct Annual Employee Reviews” in Inc. Magazine. Courtney is also a 2009 Denver Business Journal “Outstanding Women In Business” nominee. She received the Denver Metro Chamber of Commerce “Chamber Champion” award in 2011. Courtney has a BS in Business Administration with an emphasis in Management from the University of Northern Colorado.

Courtney’s areas of expertise are:

  • HR issues
  • Hiring
  • Firing
  • Employee Relations
  • Unemployment claims
  • Background checks
  • Company culture
  • Time management
  • New hire paperwork
Child Care Consultant

Dawn Alexander

Dawn received her Master’s degree in Public Administration and has worked in child care for 15+ years, holding roles such as a licensed home provider, a licensing specialist, and a health and safety specialist at the Health Department.

Dawn has been consulting for the past year, working to help child care programs be as effective as possible. Dawn loves creative solutions and building frameworks of support with business owners that enable them to sustain and thrive. Dawn and her husband have three kids.

Consultant Spotlight Video:

Spanish Program Outreach

Diego Leyes

Diego is an independent contractor and coordinates Spanish Program outreach for the North Metro SBDC. As a bilingual System Engineer with an MBA in Project & Process Management, Diego currently specializes in the area of Digital Marketing as a marketing strategist, delivering valuable solutions effectively and efficiently to businesses owned by Spanish-speakers and English-speakers alike. He has a passion for helping businesses to get more leads and increase their sales.

Diego oversees the design and implementation of the North Metro SBDC’s Spanish Program Outreach Strategic Plan, which includes impact goals, strategic partner collaboration, direct outreach to Spanish-speaking business owners, and other assistance to improve our service to the North Metro Denver Spanish-speaking small business community.